Terms of Service

Acceptance of Terms

By accessing and using the Wasuna Surveys platform, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service constitute a legally binding agreement between you and Wasuna Surveys regarding your use of our platform and services.

Service Description

Wasuna Surveys provides a platform for collecting and analyzing customer feedback about telecommunications services. Our services include:

• Online survey creation and distribution
• Data collection and analysis tools
• Reporting and insights generation
• Customer feedback management

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

User Obligations

As a user of our platform, you agree to:

Accurate Information

• Provide accurate and truthful information in surveys
• Keep your account information up to date
• Not impersonate others or provide false identity information

Acceptable Use

• Use the platform only for lawful purposes
• Not engage in any activity that could harm or disrupt our services
• Respect the intellectual property rights of others
• Not attempt to gain unauthorized access to our systems

Account Security

• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities under your account

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.

Data Collection

By using our services, you consent to the collection, processing, and use of your information as described in our Privacy Policy.

Survey Responses

You retain ownership of your survey responses, but grant us a license to use, analyze, and share aggregated, anonymized data for service improvement purposes.

Intellectual Property Rights

The Wasuna Surveys platform, including its design, text, graphics, and software, is owned by us and is protected by copyright, trademark, and other intellectual property laws.

Our Rights

• All content on the platform is our property or licensed to us
• You may not reproduce, distribute, or create derivative works without permission
• Our trademarks and logos may not be used without written consent

User Content

• You retain ownership of content you submit to our platform
• You grant us a license to use your content for platform operations
• You are responsible for ensuring you have rights to any content you submit

Limitations of Liability

To the fullest extent permitted by law, Wasuna Surveys shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

Service Availability

• We do not guarantee uninterrupted or error-free service
• We may experience downtime for maintenance or technical issues
• We are not responsible for data loss due to technical failures

Third-Party Services

Our platform may integrate with third-party services. We are not responsible for the availability, accuracy, or reliability of such third-party services.

Termination

Either party may terminate this agreement at any time. We reserve the right to suspend or terminate your access to our services for violation of these terms.

Effect of Termination

• Your right to use our services will cease immediately
• We may delete your account and associated data
• Provisions regarding liability and intellectual property will survive termination

Contact Information

If you have any questions about these Terms of Service, please contact us:

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective when posted on this page. Your continued use of our services after changes are posted constitutes acceptance of the new terms.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Kenya. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of Kenya.